Privacy Policy & Data Protection
Last updated: September 2026 • In compliance with Digital Personal Data Protection (DPDP) Act, 2023 and Information Technology Act, 2000.
1. Commitment to Customer Privacy
VM Wood Age ("we", "us", or "our"), operating as a direct solid wood furniture manufacturing atelier headquartered at 80 FT Road, Narayan Vihar-Y, Jaisinghpura, Jaipur, Rajasthan (302026), respects your privacy. We are committed to processing your personal data lawfully, transparently, and securely in strict adherence with India's Digital Personal Data Protection Act, 2023 (DPDP Act).
2. Personal Data We Collect
We only collect data strictly necessary to fulfill your furniture order, coordinate transit delivery, and service your structural warranty:
- Contact Information: Full name, delivery shipping address, telephone / WhatsApp number, and email address.
- Billing & GST Data: Customer billing address and optional GSTIN number for tax-deductible B2B invoices.
- Order History & Communications: Finished furniture specifications, timber polish choices, workshop photo updates, and WhatsApp customer support messages.
- Technical Metadata: IP address, browser type, and cookie identifiers for session management and website performance analytics.
Notice: We do NOT store your credit card numbers, debit card CVVs, or Net Banking credentials on our servers. All online transactions are processed through RBI-authorized payment gateways complying with PCI-DSS standards.
3. Purpose of Data Processing (Lawful Grounds)
Under Section 4 and Section 6 of the DPDP Act 2023, your personal data is collected and processed exclusively for:
Order Fulfillment & Delivery
Creating custom solid wood furniture, arranging heavy cargo transit logistics, and scheduling doorstep assembly.
GST Invoicing & Compliance
Generating statutory Tax Invoices, E-Way bills for inter-state transit, and maintaining accounting records under Indian law.
36-Month Warranty Servicing
Verifying customer identity and timber batch history in the event of termite, borer, or structural repair claims.
Workshop Photo & Quality Updates
Connecting you directly with Jaipur karigars via WhatsApp to preview high-resolution photos of grain patterns before final lacquer seal.
4. Your Statutory Rights (DPDP Act, 2023)
As a Data Principal under the DPDP Act, you have the following enforceable rights:
- Right to Access: You can request a complete summary of your personal data processed by us.
- Right to Correction & Erasure: You can request the correction of inaccurate data or the deletion of your personal data when it is no longer required for statutory tax or delivery purposes.
- Right to Withdraw Consent: You can revoke your consent for marketing communications or WhatsApp notifications at any time.
- Right of Grievance Redressal: You have the right to accessible and expeditious redressal of complaints through our designated Data Grievance Officer.
5. Designated Data Grievance Officer (Statutory Requirement)
In accordance with Section 12 of the DPDP Act 2023 and the Consumer Protection (E-Commerce) Rules 2020, any concerns or requests regarding your personal data may be addressed to our Data Protection & Grievance Officer:
Entity Name: VM Wood Age (Jaipur Solid Wood Factory)
Designated Grievance Officer: Compliance & Data Protection Cell
Factory Address: Plot No. Y, 80 FT Road, Narayan Vihar-Y, Jaisinghpura, Jaipur, Rajasthan - 302026, India
Official Phone: +91 99281 79760
Email for Data Requests: vmwoodage@gmail.com
★ Statutory Timeline: All grievance submissions are acknowledged within 48 hours and resolved within 30 days.
6. Zero Dark Patterns & Transparent Cookies
In alignment with the CCPA Guidelines for Prevention and Regulation of Dark Patterns (2023), VM Wood Age does not deploy deceptive design patterns, forced billing, disguised advertising, or basket sneaking. Our cookies are used solely to preserve your selected wood finish swatches and active cart items.